Knowledge Base >> Are Ignite Charts Slow?

Are Ignite Charts Slow? - Confio Article 1589

Confio Article: 1589 Published: Mar 08 2010 11:28 AM
Version: any Topic(s): Install and Setup Ignite Management Ignite Features
Database(s): All

If your Ignite GUI is sluggish and performing poorly, follow these steps to send us more information for troubleshooting the issue.

1. Clear the Ignite Chart Cache (this is listed on the Options page under Ignite Administration).

2. In the URL, use the setLogger method to turn on debug.  Leave everything in the URL as is up to and including "/iwc", but after that type /setLogger.iwc?component=charts&level=debug.  Your URL will look similar to the following:

    http://<server>:<port>/iwc/setLogger.iwc?component=charts&level=debug

3. Go back to the Ignite GUI and click on the SQL, Wait and other tabs and places that are slow.

4. Turn off debug by using /setLogger.iwc?component=charts&level=info in the URL.  Your URL will look similar to following:

    http://<server>:<port>/iwc/setLogger.iwc?component=charts&level=info

5. Send the iwc.log file to Confio by clicking on the Options > Download All Log Files (zipped) and send the resulting zip file to support@confio.com. We will review the results and get back to you.

Tags: log tab logging logger setLogger debug GUI slow performance chart Top SQL Top Waits