Occasionally, Confio Support Reps need to enable debugging to diagnose an Ignite issue.
This article explains how you can turn debugging on for Ignite web pages.
To turn debugging on:
http://<machine name>:8123/iwc/setLogger.iwc?level=debug&logger=com.confio.iwc.web
To turn debugging off:
http://<machine name>:8123/iwc/setLogger.iwc?level=info&logger=com.confio.iwc.web