Support Home

This Confio Support page provides links to technical information for both trial and licensed users. For Confio licensed customers with current support contracts, this site provides access to the permanent licensed versions, since only trial software versions are accessible on the main www.confio.com site.

Contact

Confio supported and trial users
Email: support@confio.com
Request help: Contact form
Phone: 1-303-938-8282 Option 2

Knowledge Base

The knowledge base is a valuable resource for answering technical questions. Use this detailed keyword search.

Download

Confio software is available for download by customers with active support and maintenance contracts.

Ignite Installation and User Guide

Note: Support for Ignite 6.X will terminate on August 1, 2012. 6.X installations must upgrade to Ignite 8.1 to maintain support and a future upgrade path.

This blog captures lively, whimsical, and controversial commentary from the Confio employee family about the state of our database performance community.

Custom Alerts & Reports

Custom alerts are a powerful tool for proactive management. Custom reports give flexibility to extract customized information from the Ignite Performance Data Warehouse. The samples provided can be implemented at Ignite installations.
Custom Alerts
Custom Reports - Oracle Repository
Custom Reports - SQL Server Repo

Register

Current support and maintenance customers should register for access to software upgrades and documentation.